1. Who we are
ClimbLocally ("we", "us", "our") provides custom-built parallel local SEO websites and related hosting, content and reporting services to local-service businesses. By creating an account or purchasing a plan you agree to these terms.
2. Plans & billing
Plans are billed in advance — monthly, annually, or as a one-time lifetime purchase — at the prices shown at checkout. All prices are in GBP and exclude VAT where applicable. Payments are processed by Stripe.
- Monthly plans renew automatically each month until cancelled.
- Annual plans renew automatically each year until cancelled.
- Lifetime plans are a one-time payment and do not renew.
3. Cancellation & refunds
You can cancel a monthly or annual plan at any time from your account; access continues until the end of the current billing period and no refund is issued for unused time. Lifetime purchases are non-refundable once the site build has started. If your site has not yet been built, contact us within 14 days for a full refund.
4. What we build
We build a parallel website on a generic local-keyword domain we register on your behalf. Domains are registered in our name during the active subscription term and transferred to you only where your plan expressly includes domain ownership (Lifetime).
5. Your responsibilities
- Provide accurate business information, credentials and licences where requested.
- Not use the service for unlawful, infringing, deceptive or harmful content.
- Comply with all advertising and sector-specific regulations applicable to you (e.g. SRA, GDC, CQC, RICS, JCCP).
6. Intellectual property
The website code, frameworks, design system and underlying templates remain our property. Content you supply remains yours. You receive a licence to use the deployed site for the duration of your plan.
7. Service levels
We target 7 days from approval of brief to live deployment. Hosting is provided on a commercially reasonable best-efforts basis. We do not guarantee specific rankings, traffic, call volumes or revenue.
8. Liability
To the maximum extent permitted by law, our total liability to you in connection with the service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect or consequential loss, including lost profits or lost business opportunities.
9. Termination
We may suspend or terminate the service if you breach these terms, fail to pay, or use the service in a way that risks legal or reputational harm. On termination of a subscription plan, the parallel site and domain are taken down.
10. Changes
We may update these terms from time to time. Material changes will be notified by email or via your account dashboard.
11. Governing law
These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.
12. Contact
Questions? Email hello@climblocally.com.